Shipping Policy

We are committed to providing reliable and transparent shipping services to our customers. Depending on product availability, inventory location, destination, and logistics efficiency, orders may be fulfilled from our U.S. fulfillment facilities or our fulfillment partners and warehouses located in Asia.

Please review the following shipping terms before placing your order.

1. Order Processing Time

Orders are generally processed, packed, and dispatched within 1–3 U.S. business days after payment has been successfully confirmed.

Business days do not include weekends or U.S. federal holidays.

Customers are responsible for reviewing and confirming all order details, including the shipping address and contact information, before completing checkout. Once an order has entered processing or has been shipped, we may not be able to modify the shipping address, contact details, or other order information.

Pre-order items, customized products, or certain special-order products may require additional processing time. Any different processing or estimated shipping time will be clearly stated on the applicable product page.

2. Fulfillment Locations

Depending on inventory availability, product type, delivery destination, and logistics conditions, orders may be shipped from:

• Fulfillment facilities located in the United States

• Warehouses or fulfillment partners located in Asia

• Other authorized logistics or fulfillment facilities where applicable

The fulfillment location is automatically selected to provide the most suitable shipping route available for each order.

The shipping origin does not affect the customer's product warranty, return rights, or customer service eligibility under our applicable policies.

In some cases, an order containing multiple products may be shipped in separate packages from different fulfillment locations. If this occurs, customers may receive more than one tracking number.

3. Shipping Coverage & Carriers

We currently provide shipping to the 50 U.S. states and Washington, D.C.

Certain U.S. territories, military addresses, PO boxes, and extremely remote locations may have limited shipping availability or require additional arrangements.

Orders are shipped through established domestic and international logistics partners. Depending on the fulfillment location, the shipment may be transported internationally before being transferred to a local U.S. delivery carrier for final delivery.

The most appropriate carrier and shipping route may be selected automatically based on factors including:

• Shipping destination

• Fulfillment location

• Package weight and dimensions

• Product availability

• Carrier capacity

• Logistics conditions

Tracking information will be provided when available after the order has been dispatched.

4. Estimated Delivery Time

Estimated standard delivery time is:

8–15 business days

The estimated delivery period begins after the order has been processed and dispatched.

Orders shipped from a U.S. fulfillment facility may arrive sooner than the stated estimated delivery period. Orders shipped from Asia may require international transportation and customs processing before final delivery in the United States.

Please note that all delivery times are estimates and are not guaranteed arrival dates.

Actual delivery times may vary due to circumstances outside our reasonable control, including but not limited to:

• Carrier or logistics congestion

• Severe weather or natural disasters

• Public holidays

• Customs or regulatory inspections

• International transportation delays

• Flight or port disruptions

• Incorrect or incomplete delivery information

• Other force majeure events

We will make reasonable efforts to assist customers with significantly delayed shipments.

5. Shipping Fees, Taxes & Duties

Applicable shipping fees are displayed on the product page or during checkout before payment is completed.

Depending on the product, destination, or promotion, available shipping methods may include:

• Free Shipping

• Standard Shipping

• Flat-Rate Shipping

• Weight-Based Shipping

• Other shipping options displayed at checkout

For orders shipped internationally to the United States, customs clearance may be required.

Where applicable, customs duties, import taxes, sales taxes, or other government-imposed charges may be assessed in accordance with applicable laws and regulations.

Any charges payable by the customer will be determined by the destination, product type, and applicable regulations unless otherwise stated during checkout.

6. Tracking Information

Once an order has been shipped, tracking information will be provided when available.

For international shipments, tracking may show several stages, including:

• Shipment processing

• International transportation

• Customs clearance

• Transfer to a U.S. local delivery carrier

• Final delivery

Please allow some time for carrier tracking systems to update after dispatch.

If tracking information does not update for an extended period, please contact our customer service team so that we can assist with an investigation.

7. Lost or Missing Shipments

If tracking information shows that a package has been delivered but you have not received it, we recommend first:

1. Checking the delivery location and surrounding area;

2. Asking household members, neighbors, reception desks, or building management;

3. Contacting the final-mile delivery carrier using the tracking number.

If the shipment still cannot be located, please contact our customer service team.

For shipments confirmed as lost by the carrier, or shipments showing no tracking movement for an unreasonable period, we will review the case with the applicable logistics provider.

Depending on the investigation result, eligible claims may be resolved through:

• Replacement shipment

• Full refund

• Partial refund, where appropriate

8. Damaged or Incomplete Shipments

If your package arrives damaged or if items are missing from the shipment, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

To help us investigate the issue, customers may be asked to provide:

• Order number

• Shipping label or waybill

• Photos of the outer packaging

• Photos of the product

• Photos showing damaged or missing items

• Video evidence where reasonably necessary

After verification, eligible claims may be resolved through replacement, full refund, partial refund, or another appropriate solution depending on the circumstances.

Reports submitted after 48 hours may still be reviewed, but timely reporting helps us verify transportation-related issues with the applicable carrier.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply if the customer requests reshipment.

10. Split Shipments

For operational or inventory reasons, products within the same order may occasionally be shipped separately.

Separate shipments may:

• Originate from different fulfillment facilities

• Arrive on different dates

• Use different logistics providers

• Have separate tracking numbers

Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed before checkout.

11. Delivery Delays

While we work with our fulfillment and logistics partners to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

If your shipment is significantly delayed, please contact our customer service team with your order number and tracking information.

We will assist in checking the shipment status and, where appropriate, work with the applicable logistics provider to determine a suitable resolution.

12. Contact Us

If you have any questions regarding shipping, fulfillment, delivery, tracking, lost packages, or damaged shipments, please contact our customer service team through the contact information provided on our website.

We will make reasonable efforts to respond to shipping-related inquiries and assist with delivery issues.