Refund Policy
This official written return policy complies with FTC e-commerce consumer protection rules and US state retail return regulations, and applies to all online consumer electronics orders placed in our store.
1. Return Eligibility Period: Buyers are entitled to a 30-day no-reason return policy starting from the product delivery date. No justification is required for return requests. All return applications must be submitted within the 30-day period. Defective, incorrect or missing items are exempted from the 30-day limit and qualify for after-sales service with valid evidence at any time.
2. Return Item Conditions: Items for no-reason return must be brand new, unused, free of scratches, wear, water damage and artificial damage, with original packaging, complete accessories, user manuals and anti-counterfeit labels intact. Items with non-artificial functional defects, failures or factory faults are eligible for return and refund regardless of usage status. We take full responsibility for incorrect shipping or missing items and provide free return or replacement services.
3. Non-Returnable Items: Activated digital products, downloadable digital goods, disposable electronic accessories, customized products, items damaged by artificial breakage, water intrusion, modification or unauthorized disassembly, defective products with expired warranty, free gifts and promotional accessories are not eligible for no-reason return.
4. Return Procedure: Buyers shall submit return applications via official email service@virexonics.com with order number, return reason and relevant evidence. Our customer service team will review the application and provide return address and instructions within 1-2 business days. Buyers shall properly pack and ship the item to the designated address and upload the tracking number. Refund or replacement will be processed after inspection and verification.
5. Refund Rules & Processing Time: Approved refunds will be issued to the original payment account within 3-10 business days. For no-reason returns, all shipping fees shall be borne by the buyer. For quality issues or our shipping errors, all shipping fees will be covered by our company and buyers may apply for freight reimbursement. Taxes and transaction fees incurred by orders are non-refundable.
6. Warranty Service: All consumer electronic products sold by our company include official warranty service with terms specified on each product page. Free repair, replacement or refund is available for all non-artificial quality issues within the valid warranty period.