Shipping Policy
1. Order Processing Time: All orders will be processed, packed and shipped within 1-3 US business days after payment confirmation (excluding weekends and US federal holidays). No temporary modification of shipping address or contact information is allowed after order confirmation. Buyers shall verify order information carefully before checkout. Pre-order items and customized electronic accessories are excluded, with separate shipping time stated on product pages.
2. Shipping Coverage & Carriers: Standard shipping covers the 50 US states and Washington D.C., excluding overseas territories, remote areas of Alaska and Hawaii (special orders require prior customer service consultation). We cooperate with official US local courier providers and automatically match the optimal shipping channel based on order weight and size, with traceable tracking numbers for all shipments.
3. Delivery Time: Standard delivery takes 8-15 business days. Unified delivery time applies to the entire United States with no remote area distinction. All delivery times are estimated. We shall not be liable for indirect losses caused by delivery delays due to force majeure factors including logistics congestion, bad weather, holidays and official inspection.
4. Shipping Fee Rules: Shipping fee standards (free shipping, fixed rate, weight-based rate) are clearly stated on product pages. All additional fees including tariffs, sales tax and remote area surcharges shall be borne by the buyer.
5. Lost & Damaged Shipment Handling: Buyers may contact customer service for verification and compensation if the order shows delivered but not received or is confirmed lost due to no logistics update. For damaged or incomplete items during transportation, buyers must provide waybill, photos and videos within 48 hours after delivery. Approved claims are eligible for replacement, full refund or partial refund. Failure to report within the time limit shall be deemed as intact delivery acceptance.